Health tech
BatFone
A hospital directory, paging and news feed that replaces switchboards. Different staff see different things, in different countries and languages.
- Web
- Mobile
- Security levels
The product
Many hospitals still rely on paper or switchboards for internal communication. BatFone gives staff a crowdsourced directory, paging and a news feed for critical updates, managed through an admin panel.
It was built to work across countries, with multilingual support and country-specific number handling.
What had to be tested
- Security levels from administrators to hospital staff
- Login with SMS code verification, and biometric prompts after first use or inactivity
- Multilingual support and country-specific code handling
- Real-time broadcast of critical updates to staff
- Directory management and switching between institutions
How testing fitted in
Work followed agile milestones with continuous client feedback.
Security levels and multilingual behaviour were given particular attention, because those are where a hospital deployment fails if they are wrong.
The outcome
What the project reported:
- Paper-based communication replaced
- Faster access to contacts, improving communication flow
- Smooth onboarding of hospitals, staff and directories
- A platform the client can adapt for other organisations
Tools and technologies
- Flutter
- Ruby on Rails
- Twilio
- Git
- Figma
